Refund Policy
Last updated: January 8, 2026
3.1. Scope
This Policy governs refunds for purchases made through the Site and forms part of the Terms and Conditions.
3.2. Digital Products/Services
Orders may include Boosting Services (digital/remote performance) and/or Items (e.g., virtual currency or other digital goods). Due to their nature, once a Service/Item has started or been delivered it may not be possible to reverse the transaction. We evaluate refunds pursuant to this Policy and applicable law.
3.3. Reasons for a Refund
You may request a refund under the following circumstances (subject to investigation and decision):
– Your Order was cancelled.
– The service provided was of very poor quality.
– An internal dispute review ticket (internal arbitration ticket) was opened and the review team decided on a full or partial refund.
3.4. Rules by Service Category
A) Boosting Services
A full or partial refund may be approved if:
– The Service was not delivered on time or was only partially completed.
– The Provider harmed the Customer’s Game Account by using prohibited programs or improper conduct (e.g., bans, loss of status, or in-game penalties).
– The Provider used resources or altered data in the Game Account without the Customer’s consent.
B) In-game currency / Items
A full or partial refund may be approved if:
– The Order was not fully delivered within the specified timeframe.
– The Provider did not inform the Customer about significant risks associated with restrictions on their Game Account.
– The currency was obtained fraudulently or through prohibited methods.
3.5. Non-Refundable Cases
Unless applicable law provides otherwise, refunds are generally not granted when:
– The Service/Item was delivered as described and the Customer changes their mind.
– The issue is due to incorrect information or actions by the Customer.
– The Customer breached the Terms (fraud, abuse, improper chargebacks).
– Third-party sanctions for reasons unrelated to the service, unless evidence attributable to the Provider under 3.4.
3.6. How to Request a Refund
To request a refund:
1) Contact support via Site chat and/or email.
2) Provide the Order number, date and reason.
3) Attach relevant evidence when applicable.
4) Respond to requests for additional information.
Refunds requiring investigation: the investigation may take 3 to 5 business days.
3.7. Refund Method and Timelines
Refunds are processed to the original payment method (bank/card or PayPal). The following rules apply:
– Refunds are only processed back to the original payment account used.
– We do not charge fees to process the refund; you will receive the amount originally paid (including fees deducted at the time of the transaction, where applicable).
– The refund may take between 1 and 14 business days to appear, depending on the payment provider.
We may issue partial refunds when the Service was partially provided or when that is the appropriate resolution.
3.8. Chargebacks and Disputes
If a refund is appropriate, contact support first. Initiating a chargeback without first using the support channel may delay resolution and may result in fraud prevention measures (e.g., account suspension) if abuse is detected. Nothing limits your right to initiate disputes with your payment provider where applicable.
3.9. Exceptions and Consumer Regulations
Nothing in this Policy limits non-waivable consumer rights in your jurisdiction where applicable. In case of conflict, applicable law prevails.
3.10. Contact
Support: support@dragonboosting.com
Address: 7390 W 15 AVENUE, MIAMI, FL 33014, United States
